Shipping policy

Petoir Shipping Policy

At Petoir, we're dedicated to delivering your pet's favorite items with care and efficiency! Below you'll find all the important details regarding our shipping process. If you have any questions, feel free to reach out to us at customerservice@petoir.com.

Processing Time
We strive to process all orders as quickly as possible! Once you've placed your order, it takes us approximately 3 business days to confirm and prepare it for shipment.

Shipping Time
Due to the high volume of orders we receive, especially with our Free Shipping offer, delivery times may vary slightly. After your order is confirmed and shipped, expect your pet's new goodies to arrive between 10 to 16 days from the date of purchase.

Shipping Costs
Good news! We currently offer Free Shipping on all orders—no minimums, no extra charges!

Order Tracking
Once your order has been shipped, you’ll receive an email with tracking details so you can monitor your package every step of the way.

Delivery Delays
While we aim to meet our shipping timelines, please keep in mind that external factors, such as weather conditions or postal service delays, may occasionally affect delivery times. We appreciate your understanding and patience!

Questions or Concerns?
If you have any further questions or encounter issues with your order, our customer support team is here to help. Simply contact us at customerservice@petoir.com, and we'll get back to you as soon as possible.

Thank you for choosing Petoir! We look forward to spoiling your pets with our high-quality products.